Website: www.southdevonpondmaintenance.co.uk
Business Name: South Devon Pond Maintenance
Location: South Devon, United Kingdom

Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or use our services.

1. Who We Are

South Devon Pond Maintenance is a pond and aquarium maintenance company based in South Devon. We are committed to protecting your personal data and respecting your privacy rights.

For the purpose of data protection laws, we are the “data controller” of your personal information.

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact Information – Name, email address, phone number, address (when provided through contact or booking forms)

• Service Details – Information you provide about your pond, fish tank, or property for service purposes

• Website Usage Data – IP address, browser type, pages visited, time spent on site, and other analytics data

• Communication Records – Emails, messages, or call logs related to enquiries or bookings

We do not collect any sensitive personal data unless it is explicitly provided by you for service reasons.

3. How We Use Your Information

We may use your data to:

• Respond to your enquiries or service requests

• Provide quotes or schedule visits

• Deliver agreed services

• Send updates or reminders (e.g. seasonal service schedules)

• Improve our website, services, and customer experience

• Meet legal or regulatory obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Cookies & Analytics

We may use cookies and similar technologies to improve site performance and collect anonymous visitor data (e.g. via Google Analytics). You can manage or disable cookies through your browser settings.

5. Data Sharing

We may share your data with trusted service providers (e.g. web hosting, booking software, or payment processors) only when necessary for the operation of our business. All third parties are required to keep your data secure and use it only for specified purposes.

We will also disclose personal information if legally required to do so (e.g. to comply with law enforcement or legal obligations).

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Your data is stored securely and only accessible to authorised personnel.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (in certain circumstances)

• Object to or restrict our use of your data

• Withdraw consent (where processing is based on consent)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at the details below.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites. Please read their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

South Devon Pond Maintenance